This Privacy Policy explains how AlterSpin, operated by Dreamline Ventures SRL, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. We encourage you to read this page carefully so you understand exactly how your information is handled.

What We Collect and Why

When you create an account with us, we collect personal information such as your full name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process your deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering standards. During transaction processing, we may also collect financial data — including payment method references and transaction histories — to ensure accurate record-keeping and to detect any irregular activity on your account.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP addresses. We use this information to maintain the security and stability of the platform, identify potential threats, and ensure that the service functions correctly for you. Cookies are used to remember your preferences and keep your session active; you can manage cookie settings through your browser, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections between your browser and our servers. Personal and financial information is stored on secure servers with restricted internal access, meaning only authorised personnel with a legitimate operational need can view your records. We do not sell your data to third parties under any circumstances.

There are limited situations in which we share your information with external parties. Payment gateways require transaction data to process your deposits and withdrawals. Identity verification services may receive certain personal details to confirm your identity as part of our compliance procedures. Where required by law or by a regulatory authority — such as the Anjouan Gaming Authority, which licences AlterSpin under licence number ALSI-202509029-FI1 — we may be obliged to disclose relevant data. In every case, data is shared only to the extent strictly necessary.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your records for the duration required by our regulatory and legal obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through the support channels available on our web platform. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection standards.

If we make material changes to this Privacy Policy, we will notify you through a notice on our web platform or by email to the address registered on your account. We recommend checking this page periodically to stay informed of any updates.